Membership & Engagement Officer, Australian Institute of Food Science and Technology (AIFST) Casual Remote location (within Australia)
About AIFST
The Australian Institute of Food Science and Technology (AIFST) is Australia's leading membership organisation for food science and technology professionals. For almost 60 years, AIFST has supported the agrifood sector through professional development, technical knowledge sharing, networking and advocacy.
We are a small, passionate and highly collaborative team committed to helping our members Grow, Learn, Connect and Champion the food science and technology profession.
About the Role
We are seeking an organised, customer-focused Membership & Engagement Officer to support the delivery of an exceptional membership experience.
Working closely with the Membership & Administration Manager and the broader AIFST team, you will play an important role in supporting member services, membership administration, member engagement and retention activities.
This is a flexible casual position averaging approximately 8 hours per week and is ideal for someone seeking meaningful work that can be undertaken remotely.
Key Responsibilities
- Contacting members by phone to process memberships and follow up on renewals.
- Maintain accurate member records within the AIFST membership database
- Process memberships, renewals, event registrations and member communications through the CRM database.
- Respond to member enquiries via email and phone in a timely and professional manner.
- Prepare monthly membership reports and administrative documentation.
- Assist with event registration administration and member support for AIFST events and webinars.
- Provide general administrative support to the AIFST team as required.
About You
You are a highly organised and proactive administrator who enjoys working with people and delivering excellent customer service.
You will ideally have:
- Previous experience in membership, customer service, administration or association management.
- Strong attention to detail and data management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications.
- The ability to work independently, manage priorities and meet deadlines.
- A positive, collaborative and professional approach.
- An interest in food, agrifood, science, technology or professional services sectors.
Why AIFST?
- Flexible remote working arrangements.
- Opportunity to contribute to Australia's leading food science and technology professional association.
- Supportive and collaborative team culture.
- Meaningful work that supports the growth and capability of the agrifood sector.
- Opportunity to build relationships with industry professionals, researchers, regulators and students across Australia.
How to Apply
Please submit your CV together with a brief cover letter outlining your interest in the role and relevant experience via the link below:
APPLICATION LINK
Applications will be reviewed as they are received, and AIFST reserves the right to close the recruitment process once a suitable candidate has been identified.
If you have any questions, please contact aifst@aifst.com.au
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